Responsible Gaming

Gaming Should Be Entertainment

At La Fenice Pizzeria, we believe that online gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and within your means.

Remember: the house always has a mathematical advantage. Only gamble with money you can afford to lose, and never chase losses by betting more than planned.

Age Verification

Online gaming is strictly regulated in Canada and is only available to individuals who are:

• 18 years of age or older in most Canadian provinces and territories
• 19 years of age or older in British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, and Quebec

All players must verify their legal age before accessing gaming platforms. We take age verification seriously and comply with all provincial regulations.

Warning Signs of Problem Gambling

If you recognize any of the following signs in yourself or someone you know, it may indicate a problem with gambling:

• ☐ Spending more time or money on gaming than intended
• ☐ Chasing losses by gambling more to recover money lost
• ☐ Hiding your gaming activity from family, friends, or partners
• ☐ Gambling to escape stress, anxiety, or negative emotions
• ☐ Borrowing money or going into debt to fund gaming
• ☐ Neglecting work, school, family, or social responsibilities
• ☐ Experiencing mood swings or irritability related to gaming
• ☐ Increasing the amount wagered to achieve the same level of excitement
• ☐ Failed attempts to reduce or control gaming behavior
• ☐ Lying about the extent of your gaming activities

If you've checked any of these boxes, help is available.

Self-Help Tools & Responsible Gaming Features

Most reputable gaming platforms offer tools to help you maintain control:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the maximum amount you're willing to lose during a gaming session
• Time Reminders: Receive notifications after extended gaming sessions
• Reality Checks: Pop-up reminders showing your gaming duration and spending
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming accounts
• Account Cooling Off: Take a break from gaming for a set period

Use these tools proactively to stay in control of your gaming experience.

Support Organizations & Resources

If you're struggling with problem gambling, help is available. Here are trusted organizations that can provide support:

Canada

• Responsible Gambling Council - www.responsiblegambling.org - Resources and information for problem gambling in Canada
• Gamblers Anonymous - Support groups and peer-to-peer assistance across Canada
• Provincial Problem Gambling Services: Contact your provincial health authority for local counseling services

Other Regions

• GamCare (UK) - www.gamcare.org.uk
• GamStop (UK Self-Exclusion) - www.gamstop.co.uk
• Gambling Help Online (Australia) - www.gamblinghelponline.org.au
• National Council on Problem Gambling (USA) - www.ncpgambling.org

All services are confidential and free of charge.

If You Need Help

Problem gambling is a serious issue, but recovery is possible. If you or someone you know is struggling:

• Reach out to one of the organizations listed above
• Speak with a healthcare provider, counselor, or trusted friend or family member
• Use the self-exclusion tools available on gaming platforms
• Set strict limits on time and money spent gaming

You are not alone. Help is available, and it's never too late to seek support.